Radix Services Status

Network Gateway Undergoing Planned Maintenance

Radix Ecosystem
Radix Network
Date Reported:
September 29, 2022
(UTC)
Last Update:
September 29, 2022
(UTC)
Read more

Planned update of mainnet network gateway instances is scheduled between 11:00 AM - 1:00 PM GMT 29th September. The disruption is estimated to last for 5 minutes or less. Mainnet.radixdlt.com will be down and submission of transactions will be impacted for this brief period of disruption

Network Gateway Undergoing Planned Maintenance 22nd September

Radix Network
Radix Wallet
Radix Explorer
Date Reported:
September 21, 2022
(UTC)
Last Update:
September 21, 2022
(UTC)
Read more

Planned update of mainnet network gateway instances is scheduled between 11:00 AM - 1:00 PM GMT 22nd September.   The disruption is estimated to last for 5 minutes or less. Mainnet.radixdlt.com will be down and submission of transactions will be impacted for this brief period of disruption

Instabridge is offline for scheduled maintenance

Instabridge
Date Reported:
September 14, 2022
(UTC)
Last Update:
September 15, 2022
(UTC)
Read more

Instabridge is back online. If you experience any issue accessing, please clear your cookies and browser cache

Due to Ethereum Merge, Instabridge will be taken offline from from 2300BST 14/09/22 until 1600BST 15/09/22 for maintenance and testing.

Instapass email notifications not being delivered

Instapass
Date Reported:
August 18, 2022
(UTC)
Last Update:
August 18, 2022
(UTC)
Read more

Instapass email notifications, including account confirmation are currently not being sent due to technical issue. Teams are working to resolve this as soon as possible.

Potential disruption to PTE website

Radix Ecosystem
Date Reported:
July 26, 2022
(UTC)
Last Update:
July 26, 2022
(UTC)
Read more

Planned migration of Pte01 and pte02 data between 9AM-10AM GMT Tuesday 26. This may cause issues with the services not accepting traffic for short period of time. This is not expected to be more than 30 minutes.

Potential disruption to wallets, explorer that access mainnet gateway

Radix Explorer
Radix Wallet
Date Reported:
July 23, 2022
(UTC)
Last Update:
July 23, 2022
(UTC)
Read more

Planned update of DNS for mainnet.radixdlt.com is scheduled for Saturday between 8 AM -  9 AM GMT. This may cause disruptions to wallets and explorer for short period of time until DNS update propagates to all ISP providers. This is not expected to be more than 30 minutes, but may vary from provider to provider.

Title - PTE01 and PTE02 environments are offline due to issue with data storage

Radix Ecosystem
Date Reported:
June 30, 2022
(UTC)
Last Update:
June 30, 2022
(UTC)
Read more

Details - PTE01 and PTE02 environment encountered issue in deployment . This issue resulted in data not being reclaimed properly. So existing transactional data aren't available.  Team are working on to reclaim the data

We have been able to recover the data on PTE environments

Instabridge maintenance being performed from 5pm BST

Instabridge
Date Reported:
June 10, 2022
(UTC)
Last Update:
June 10, 2022
(UTC)
Read more

Instabridge maintenance being being performed from 5pm BST, no disruptions or downtime expected

Instabridge will be temporarily offline between 11am-2pm BST for maintenance

Instabridge
Date Reported:
May 30, 2022
(UTC)
Last Update:
May 30, 2022
(UTC)
Read more

Instabridge - Offline between 11am-2pm BST for maintenance

Instabridge - Offline Due to Data Feed Issue

Instabridge
Date Reported:
May 20, 2022
(UTC)
Last Update:
May 20, 2022
(UTC)
Read more

The data feed is now back and up and running so we have removed the redirect from the Instabridge service

We have taken Instabridge offline temporarily to protect users from an issue that is taking place from one of our data feed providers. As soon as the provider has resolved the issue Instabridge will be back online and we will update this page.

Network Gateway DNS Issue

Radix Network
Date Reported:
March 29, 2022
(UTC)
Last Update:
March 29, 2022
(UTC)
Read more

There is an issue with the DNS records that it’s affecting the Network Gateway, so users in some countries may experience issues problems with the wallet.

We are working to resolve this as soon as possible.

----------

Update: The issue has been resolved and the DNS records have been propagated globally. Some users may continue to have issues accessing the wallet for a few more hours whilst their DNS records update.

Wallet cannot connect to mainnet

Radix Wallet
Date Reported:
March 16, 2022
(UTC)
Last Update:
April 1, 2022
(UTC)
Read more

With the new Core API and Gateway services operational, wallet versions older than 1.3 will no longer be able to connect to the mainnet.

You must update your wallet to connect. You can download the latest version of the Radix Desktop Wallet here: https://wallet.radixdlt.com

Connection issues with Instabridge

Instabridge
Date Reported:
February 28, 2022
(UTC)
Last Update:
February 28, 2022
(UTC)
Read more

We are aware of some users having issues accessing Instabridge, and some eXRD to XRD transfers taking longer than expected. We are currently investigating the issue.

While these issues are occurring, we advise users who have time-sensitive transfers to use alternative bridges such as Bitfinex.

Update: This is now resolved.

Explorer and Wallet not loading - Gateway Service down

Radix Explorer
Radix Wallet
Date Reported:
February 22, 2022
(UTC)
Last Update:
February 22, 2022
(UTC)
Read more

The hosted Gateway Service is presently down, causing both the Wallet and the Explorer to be unusable when using the default mainnet.radixdlt.com endpoint.

The network is operating normally; the problem is strictly with the hosted Gateway Service.

Update: We have identified the root cause of the issue and are working on implementing and testing a fix.
Update 2: Issues has been resolved.

Wallet UI may be laggy or unresponsive until restarted

Radix Wallet
Date Reported:
February 2, 2022
(UTC)
Last Update:
February 8, 2022
(UTC)
Read more

UPDATE: This issue has been resolved as of Radix Wallet release 1.3.2

We have reproduced a problem where the Radix Wallet UI can become sluggish, particularly when looking at the transaction history. The application has to be restarted in order to restore normal performance.

Some optimizations have been made to reduce memory and CPU demand, and an updated build is currently under testing.

Slow Wallet and Explorer response due to high demand on archive nodes

Radix Wallet
Radix Explorer
Radix Nodes
Date Reported:
December 31, 2021
(UTC)
Last Update:
January 3, 2022
(UTC)
Read more

Radix archive nodes are currently under high demand and are processing requests very slowly or dropping requests. This can lead to your Wallet incorrectly showing no balance.

Update Jan-3: Issue has been resolved.

Slow Wallet and Explorer response in US region due to high demand on achive nodes

Radix Explorer
Radix Wallet
Date Reported:
November 15, 2021
(UTC)
Last Update:
November 15, 2021
(UTC)
Read more

Investigating.

Radix Wallet and Explorer Slow Performance

Radix Explorer
Radix Wallet
Date Reported:
November 7, 2021
(UTC)
Last Update:
November 9, 2021
(UTC)
Read more

Due an influx of demand, Radix-provided archive nodes (nodes which provide data to the Wallet and https://explorer.radixdlt.com) are currently experiencing some difficulties keeping up with the current volume of requests.  This is causing slow performance for some users, up to and including outright timeouts on requests. Network consensus is unaffected; this is strictly a user interface-level issue.

To address this problem as quickly as possible, Radix has "cross-wired" some archive nodes in lower demand regions to also serve requests from our areas of highest demand (Europe and the US), and we are in the process of spinning up additional archive nodes.  We expect this will promptly get us back to snappy performance.

The long term resolution for this issue is migration to an updated API and gateway service, which will horizontally scale much more easily to meet much greater demand. This remains the Radix Network team's highest priority, and implementation has been underway for some time now.  We do not yet have a high-confidence date for that release (which will coincide with a new Wallet release to take advantage of it).

Update: Issue seems resolved for now. We will continue to monitor.

Radix Wallet - Bluescreen

Radix Wallet
Date Reported:
September 17, 2021
(UTC)
Last Update:
September 24, 2021
(UTC)
Read more

Update: Wallet version 1.2.2 is now live and expected to solve the issues. More details here: https://www.radixdlt.com/post/radix-wallet-update-v1-2-2

We are aware of an issue with the wallet that is causing it to send too many requests, which is triggering the DDoS prevention we had to scale up in the last few weeks due to repeated DDoS attacks. This is only affecting the wallet interface - there is no issue with the core network or funds.

We are working on a fix in the wallet that will resolve this, and is due on Friday this week.

Further details in the below video update from Radix DLT CTO, Russell.